Due to COVID 19 especially consumers are getting aware and thus there is a constant change in there demands which has further lead to changing business needs and priorities thus significantly impacting how an organization executes its dispatching activities. While challenges of last-mile delivery in logistics business are abundant, which has made dispatch tracking a major concern among all businesses. You should have the fknowledge of complete list of what to prioritize.
As every consumer in the country is increasingly moving towards e-commerce applications and websites for all their shopping needs, speedy fulfilment. What today’s consumers like about online shopping is it is not only fast and easy and can be done while sitting at home. To make this online shopping experience of consumers easy and steady, businesses have started to develop, use new technologies, last mile delivery software, and experimental supply chain models to increase parcel volume, expedite deliveries, and excite customers altogether by cutting down their costs.
Also Read: How Can Artificial Intelligence Boost Safety And Progress In Logistic Industry?
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How does Poor dispatching effects business?
Poor dispatching impacts business in two ways. The most significant effect is low customer satisfaction. If parcels are not dispatched efficiently, customers wait too long and call to ask where the service provider is on the route. Long delays may drive unhappy customers to complain or try other providers. The other effect of poor dispatching is the associated cost to the business. These problems have to lead to the need for Delivery Tracking Management Software by the Businesses.
Inefficient dispatching wastes money because you do not know where your driver is or what he is doing so he cannot be deployed efficiently. The key to efficient dispatching is to enable the delivery of an end-to-end information solution. Consider the following: The dispatcher gives a job to the driver, the driver receives the job with a detailed description and a directive about whom they are going to service.
The driver then acknowledges all of the information back to the dispatcher. This allows the dispatcher to comfortably move on to the next job, the next driver, and the next service call. A reliable and efficient last-mile the delivery solution can mean significant cost savings to your business.
What had made Dispatch Tracking a challenging task?
Poor system interoperability with third party logistic service providers, fast and same-day deliveries, lack of automation, and poor Route optimization for delivery tracking is making dispatching and tracking delivery fleet a challenging task, especially for retailers and eCommerce companies.
Some of the top reason which has made dispatch tracking a challenging task is as follows:
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Poor Interoperability
There is a constant rise in third party logistic providers these days who are dependent on them to fulfill there customers’ demands related to home deliveries. But the problem being faced by the person who shipped is to track the goods and parcels once dispatching are being done.
Where are the goods? How far is it from a delivery location? When will the parcel be delivered to the customer? Questions like these become difficult to answer because of poor system interoperability. It is frequently seen that a shipper’s dispatching system is disjointed from the third party logistic provider’s system making it extremely difficult to track delivery fleets. Hence, even if businesses put in a lot of effort to get dispatching right, the end objective of delivering on time might not be met. This lack of connection between two disparate systems results in poor visibility and this is echoed in the form of delayed deliveries, increasing chances of transportation risks, inefficient decision making, etc. Thus making the need for real-Time Delivery Tracking applications a must.
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Same-day Delivery
Due to COVID 19, there is a rise in the need for essential goods and thus the customers are asking for same-day deliveries which have made dispatching an extremely critical and complex process of delivery operations. For customers it is an easy task to ask for same-day delivery but what the business has to go is a tough task. they have to prepare, dispatch, and deliver the orders to the customer’s location on the same day the order is being placed by the customer. Since all the three needs to be done on the same day and if the order sizes are small, same-day deliveries tend to become more costly and complex. In the dispatching process time selection for same-day services is often more challenging than traditional distribution, as it leads to another layer of complexity to prepare efficient delivery routes. To keep things in perspective, same-day deliveries make dispatching difficult owing to the brief allocation period, finding delivery partners who can fulfill same-day delivery expectations and planning highly efficient routes.
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Gap Between Dispatching and Routing
Routing is one of the most important aspects of dispatch tracking. All effort to ensure a spot-on dispatch execution goes to vain if delivery routes associated with dispatch is inefficient. This is also a major reason why manual or traditional dispatching and route planning processes should be eliminated. Route planning itself is a complicated affair. It’s not just transporting packages from point A to point B. It entails so much more. Businesses need to consider factors like fuel costs, driver productivity, risks, one-way windows, delivery urgency among other things. Unless an efficient Route optimization for delivery tracking is chalked out, commencing with dispatching is not a good idea at all.
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Last-Mile Delivery
One of the biggest expenses and challenges being faced by the business during the dispatching process is last-mile delivery. Last-mile delivery as the name says is the last and final step of the whole delivery process in which the goods are being moved from the transportation hub to the customer’s residence i.e the final last destination.
The last-mile delivery problem can be easily understood by the following example like If you’ve ever tracked a package online and saw that it was “out for delivery” but still has not reached you then this shows that that the last mile problem exists and there is a need for Best Delivery Route Planning application.
This last-mile delivery problem arises because the final leg of shipment typically involves multiple stops with low drop sizes. The main objective of the last mile delivery is to deliver the package to the customer as soon as possible. So, all the elements which cause hindrance and make this process inefficient are the last-mile delivery problem.
Conclusion
Thus in 2020, there is much need for a real-time delivery tracking application to overcome the challenges of last-mile delivery logistics business that would empower businesses to optimize last-mile operations by optimizing fleet capacity, enhancing fleet tracking, control, and visibility, reducing operational expenses, boosting delivery profitability and much more.
With the help of this courier and parcel dispatch software, one can get real-time and predictive visibility of the movement of orders and packages that are dispatched. Thus making the dispatch tracking process effective and efficient for the Business.
